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CRM

Premium Software solutions helps organizations devise and implement CRM strategies and solutions that become the backbone of their customer acquisition and retention strategies, and helping them foster loyal, profitable customer relationships.

Client Challenges

Creating and sustaining loyalty of a demanding customer base
Sustaining profitability in highly competitive and rapidly changing environments
Building and managing complex customer information

PSS Provides

CRM has evolved from customer data management to building and managing long-term relationships. PSS works with enterprises to devise and implement CRM solutions that become the backbone of their customer acquisition and retention strategies. With a framework that ensures alignment to the organization’s strategic objectives, PSS approach addresses the key dimensions of people, process and technology, helping enterprises succeed in their CRM initiative with the best technology.

We offer CRM solutions across the following industry verticals:

Manufacturing
Utilities
Telecom
Retail
Travel & Tourism

Business Value

Increased agility, productivity and profits
Reduced costs and risks in today’s diverse IT environments
Unified customer data across multiple business units and diverse functional systems, in order to provide reliable sources of customer information across enterprises
More efficient service, higher customer satisfaction, and reduced churn
Enhanced customer experience and increased revenue through improved cross- and up-selling
Superior customer experience assured at every touch point leading to enhanced customer loyalty and increased brand image