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Application Maintenance & Support

Premium Software solutions application maintenance and support services work to significantly reduce the cost of maintaining legacy systems. Smaro maintenance offers ways to improve existing customer applications and enhance them in response to the widening market demands.PSS has enabled leading companies world wide to develop, maintain and support their business applications effectively. Our onshore/offshore application maintenance outsourcing model provides client with onsite industry experts, onshore program managers and offshore development teams that enable you to:

Avoid costly and time-consuming rework through our industry best practices, process knowledge and technology capabilities.

Accelerate delivery time with our onshore industry consultants and offshore development staff that has worked in your industry and are conversant with terminology and best practices to ensure project 
integrity and minimize implementation cycles.          

Synchronize resources across onsite, onshore and offshore locations, reducing management and support costs.

PSS application maintenance and support services encompass such activities as:

Flexible pricing parameters (flat rate, per-incident, per seat)

After-hours, select-hours, or 24x7 support services

Technical support services by phone and email

Error tracking and debugging

End user support

Technical troubleshooting

Application upgrades and enhancements

Web content updates

PSS methodology involves:

Assessment of existing applications and take over

Timely proactive application maintenance Supply of consistent resources for ongoing maintenance, new development and upgrades

Functional extensions

Legacy migration

Application documentation.